Candidate Experience Training

To ensure successful talent acquisition companies need to be aware that their candidate experience strategy and candidate attraction strategy are equally important. Despite being successfully attracted and selected to an organisation, candidates often end up turning down offers or they start their new job already disengaged and could potentially leave during the trial period. 

We can help you to provide excellent candidate experience that is not only vital for successful hiring but for building employee loyalty, engagement, performance, retention as well as reputation on the market.

Whether you are managing an internal recruitment process or providing a recruitment service externally, we help you to refocus your recruitment strategy to a more candidate-centred approach, starting with candidate attraction, selecting the best profiles, all the way through to the creation of strategies that provide candidates with excellent and recommendable experiences throughout the selection process and well into their career at your company.

We cover topics such as building trust and relationship with candidates, managing candidate expectations, exemplifying fairness throughout every step, providing closure and real feedback, creating a cadence of mutual accountability, working with unsuccessful job applicants, minding the gap between accepting an offer and starting day as well as a healthy onboarding process. Additionally, we will show you how to measure the overall candidate experience and how to identify the most relevant touch points of the candidate journey.

This course is very practical and will introduce different business case studies, it will also actively involve all participants in roleplays in order to experience their own candidate journey, so they are able to identify areas of improvement on their own.

Training is typically of 2 days in length and accommodates 6-15 participants. However, this can be adapted to your internal needs.